Head of Client Services

We are a venture-backed fintech founded in 2021.  We work with global banks and money services businesses, providing market data and analytics and an FX trading and payment initiation platform. We are looking for a Head of Client Services to:

• establish and manage our end-to-end client services function, to take our clients from onboarding to live trading and beyond. This includes completely reviewing and refreshing our client services processes and workflows from the ground up and developing our future client services strategy and team structure;

  
  

• hire an international team of client services professionals in a follow-the-sun model;

  
  

• manage the client services team;

  
  

• be the voice of the client with the Product team; and

  
  

• for the right candidate, the role has scope to develop over time to include the development of a Customer Success team.

This is an opportunity for a mid-level client services professional to take the next step in their career by leading a business-critical function at a fast growing and well-funded fintech. We are looking for someone with the aptitude to grow with us and the ability to thrive in a fast-paced and dynamic environment.

Required skills, experience and qualifications

• 5-7 years’ experience in a client services role within a financial services firm

• strong functional knowledge of foreign exchange trading platforms

• proven track record with tools used to provide first level client services support including Zendesk and Slack

• proven ability to develop and implement new processes and workflows

• strong attention to detail, self-management, initiative, discipline, and follow-through

• excellent verbal and written communication skills

• a natural team player with the ability to develop strong and cooperative internal and external working relationships at all levels of an organisation  

Preferred skills, experience and qualifications

• client services experience at a multi-lateral trading facility, ideally foreign exchange (e.g. 360T, FXall etc)

• experience hiring and managing a client services or a customer success team

• experience providing client services for trading protocols including FIX  

About AbbeyCross

AbbeyCross works with global banks, Money Services Businesses (MSBs), Non-Government Organisations (NGOs) and their emerging market (EM) payment partners to reduce technical barriers to integration, address compliance and continuity risk, and provide price transparency to a fragmented and inefficient EM FX payment industry.

The AbbeyCross platform delivers a single, flexible integration to two products: 

• ABX Studio provides unique EM FX market data for greater transparency, insight and benchmarking; and   

• ABX Sync provides side-by- side price and service comparison for improved FX and payments execution.

  
  
  
  

Sourcing model

Recruitment at AbbeyCross works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. AbbeyCross does not accept CVs from recruitment agencies which are not on our preferred supplier list and we are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.